RETURNS AND EXCHANGES

TO REQUEST AN EXCHANGE OR RETURN. PLEASE SUBMIT A REQUEST TO INFO@EN-MASSE.COM WITHIN 14 DAYS OF RECEIVING THE ITEM(S). 

ITEM(S) MUST BE SENT IN ORIGINAL / SALEABLE CONDITION. THE ITEM(S) MUST BE UNWORN AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING, WITH THE TAGS STILL ATTACHED. 

IF ITEM(S) DO NOT FIT THE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SELLABLE CONDITION. 

WE CAN ONLY EXCHANGE AN ITEM FOR THE SAME STYLE IN A DIFFERENT SIZE OR COLOR. 

ALLOW UP TO 10 BUSINESS DAYS FOR REFUNDS TO BE REFLECTED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS 

PLEASE BE AWARE ALL INTERNATIONAL ORDERS (OUTSIDE OF THE U.S.A) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES AND CUSTOM CHARGES AT THE RECEIVER’S EXPENSE. THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION. 

SHIPPING COSTS ARE NON-REFUNDABLE.