WHAT'S YOUR SHIPPING POLICY?
FOR U.S. ORDERS, WE OFFER FREE STANDARD SHIPPING ON ORDERS OVER $100. ORDERS PLACED WITH STANDARD SHIPPING WILL ARRIVE IN 3-7 BUSINESS DAYS. FOR MORE DETAILS, CHECK OUT OUR SHIPPING INFORMATION PAGE.
IF YOU PLACED AN ORDER THAT INCLUDES A "PRE-ORDER" ITEM, THAT ITEM WILL SHIP DURING THE FIVE (5) DAY WINDOW SPECIFIED ON THE PRODUCT PAGE.
DO YOU SHIP INTERNATIONALLY?
YES, WE DO. ALL INTERNATIONAL ORDERS OVER $200 USD ALSO SHIP FOR FREE. FOR ADDITIONAL INFORMATION, PLEASE GO TO SHIPPING INFORMATION.
DO YOU CHARGE SALES TAX?
TAX IS APPLIED TO ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, GEORGIA, HAWAII, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, MICHIGAN, MINNESOTA, NEBRASKA, NEVADA, NEW JERSEY, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, OHIO, OKLAHOMA, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.
WHAT IS THE STATUS OF MY ORDER?
DOMESTIC ORDERS TYPICALLY TAKE ONE DAY TO PROCESS. FOR YOUR CONVENIENCE, WE’LL SEND YOU AN EMAIL WITH A TRACKING NUMBER THAT YOU CAN USE FOR REFERENCE. FOR FURTHER QUESTIONS, FEEL FREE TO AT INFO@EN-MASSE.COM.
WHAT IF I NEED TO CHANGE MY ORDER?
WE'LL BE HAPPY TO HELP. PLEASE INFO@EN-MASSE.COM AS SOON AS POSSIBLE.
WHAT'S YOUR RETURN & EXCHANGE POLICY?
WE GLADLY ACCEPT RETURNS OR EXCHANGES AS LONG AS THEY ARE IN ORIGINAL CONDITION (UNWORN, UNWASHED AND WITH TAGS). WE'RE EXTENDING RETURNS THROUGH THE NEW YEAR! SHOP CONFIDENTLY WITH AN EXTRA 60 DAYS OF RETURNS FOR ORDERS PLACED BETWEEN NOVEMBER 1ST AND DECEMBER 31ST. SIMPLY GO TO INFO@EN-MASSE.COM TO START THE PROCESS OR GO TO RETURNS & EXCHANGE TO FIND OUT MORE.
DOES NOT INCLUDE FINAL SALE ITEMS.
WHAT SIZE AM I?
OUR CLOTHES FIT TRUE TO SIZE. TO FIND OUT HOW AN ITEM FITS, CONSULT OUR SIZE AND FIT NOTES ON ALL OF OUR PRODUCT PAGES. IF YOU NEED ADDITIONAL HELP, EMAIL US AT INFO@EN-MASSE.COM.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, APPLE PAY, GOOGLE PAY, AMAZON PAY AND AFTERPAY.
WHY DOESN'T MY CHECKOUT WORK WITH MULTIPLE DISCOUNT CODES?
OUR PROMOTIONAL DISCOUNT CODES ONLY WORK ONE AT A TIME. WE DO NOT ALLOW DISCOUNT CODES TO BE COMBINED IN ONE ORDER. IF YOU HAVE MULTIPLE CODES, PLEASE CHOOSE THE CODE YOU WANT TO USE THAT PROVIDES YOU WITH THE BEST DISCOUNT.
WHAT IS YOUR WISHLIST FEATURE?
THE WISHLIST FEATURE ON THE SITE ALLOWS YOU TO FAVORITE ITEMS YOU’VE BEEN LOOKING AT SO THAT YOU CAN RETURN TO VIEW THEM LATER ALL IN ONE PLACE. SIMPLY BROWSE PRODUCTS THROUGHOUT THE SITE AND CLICK ON THE “HEART” THAT APPEARS IN THE LOWER RIGHT HAND CORNER OF PRODUCT IMAGES WHEN YOU HOVER OVER THEM TO ADD TO YOUR WISHLIST. TO ACCESS YOUR WISHLIST, SIMPLY CLICK ON THE HEART IN THE LOWER LEFT HAND CORNER OF YOUR SCREEN. YOU CAN ALSO SHARE YOUR WISHLIST WITH OTHERS BY SIMPLY CLICKING ON THE EMAIL ICON IN THE WISHLIST POPUP AND ENTERING THE RECIPIENT’S EMAIL ADDRESS. YOU DON’T HAVE TO CREATE AN ACCOUNT TO USE THIS FEATURE. YOU ONLY NEED TO CREATE AN ACCOUNT IF YOU’D LIKE TO VIEW YOUR SAVED PRODUCTS ACROSS MULTIPLE DEVICES (I.E. YOUR PHONE AND DESKTOP).
ADDITIONAL QUESTIONS?
JUST EMAIL US AND WE’LL GET BACK TO YOU. INFO@EN-MASSE.COM.
